Returns & Exchanges
At PROXXON Inc., we stand behind the quality of our tools and offer a 30-day return policy for items in their original, unused condition. If you are not completely satisfied with your purchase, we are here to assist with a prompt exchange or refund.
Initiate Your Return
Contact our customer support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the item in its original packaging, ensuring all accessories and manuals are included to avoid restocking fees.
Ship to PROXXON
Affix the provided shipping label or use a trackable shipping service to send the package to our designated returns warehouse.
Inspection and Refund
Once our technicians inspect the returned unit, we will process your refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing